Lynda King Taylor

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Corporate Excellence In The Year 2000

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:A Framework for Success

Lynda King Taylor interviews 30 of the UK's top businesspeople, including some of Britain's toughest bosses, and talks to them about how they survived the recession and plan for continued success. As well as the most traditional captains of industry she meets trendsetters - the 'gold-collar' workers constituting the new generation of bright, young and highly motivated managers, and top figures from sport (Graham Gooch, Will Carling), the arts (Kenneth Branagh), finance, leisure, media, charities etc - plus outstandingly successful figures from the public sector.

Interviews with 30 of the UK's most stressful businessmen and women, who give their recipes for success to date and towards the millennium.

Lynda King Taylor has interviewed twenty-four of the UK's most innovative business leaders in both public and private sectors and has discussed with them how they brought their organizations through the worst recession fro over fifty years - and their recipes for success in the future. 
 
She has visited the boardrooms of organizations as diverse as Asda, EMAP, Granada, Grand Metropolitan, Halifax Building Society, Hanson, Hilton International, Kuoni, KwikFit, Marks and Spencer, the Mirror Group, Quantum International and many others. Their chairmen and CEOs talk frankly about the problems of running a major enterprise as the next century approaches and how they plan to keep their organizations on track for success in a period of unprecedented change. 
 
 
 
Corporate Excellence in the Year 2000 gives the views of a cross-section of UK business leaders who have achieved success in the face of a deep recession followed by a difficult and demanding climate of consumerism. Where will British business be by the year 2000? Will the organizations which flourish be those which manage cultural change rather than technological - who display innovation and ingenuity as well as a mastery of systems and social order? 
 
Chairmen, chief executives and senior managers share their views on how success has already been achieved and how running an organization in the twenty-first century is likely to compare with the present. Leadership styles and company cultures, business development, ability to maintain market share, and what their own special 'new millennium' wishes are for their organizations are just a few of the topics covered in this lively and thought-provoking book which will be indispensable reading for executives, managers and business students.

Lynda King Taylor is a management consultant who specializes in the areas of achieving excellence and customer service. She has worked with The Industrial Society, PA Management Consultants and the Department of Employment, and has advised and conducted seminars and conferences for many major manufacturing and service organizations including Texaco, Union Carbide, Nissan, Citizens' Advice Bureau, IBM, the Army, Ford , ICI, GEC, the Law Society, Cathay Pacific, Chemical Bank and the UK Police Service. 
 
She has written for a wide range of business publications and is a regular contributor to Customer Service Management magazine. She is the author of four books in a series for the International Stock Exchange and of two in the Sunday Times Business Skills series, Quality: Total Customer Service and Quality: Sustaining Customer Service. She has been a member of the Air Transport Users' Committee and of the Metropolitan Police's Crimestoppers Board.

Corporate Excellence In The Year 2000

:A Framework for Success

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